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JUST ASK!
Have questions ? They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at:
fill in our contact form:
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Can I change or cancel my order, or change my delivery address if my order hasn't shipped yet?
We get to work as soon as you submit your order, so unfortunately we can't cancel or change your order even if it has not yet been shipped. However, you can refuse delivery or return any unwanted products to us for a refund - excluding customised products and only if the conditions of our Return Policy are met.
Your delivery address cannot be changed after order placement.
Why was my order cancelled?
Your order may have been cancelled for a number of reasons related to stock availability, payment or delivery address. The most common reason for cancellation is that we ran out of stock of your size before processing your order.If your order (or part of your order) is cancelled, the relevant amount of money will of course be refunded to your bank account. Refunds are completed within 14 days, but please be aware that your local bank may take a few extra days to process the payment.
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Can I place an order over the phone?
No, unfortunately our customer service advisors are unable to accept phone orders.
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Pre-order?
You can pre-order products that have not been launched yet. As soon as it arrives, we ship it straight to you. Place your pre-order using a valid credit card - you will not be charged until your order has left our warehouse and you have received an email with your tracking information.
How do I choose the right size?
There's a size chart link in the product description, right next to 'Select Size', that links to a full overview of all size measurements. You can also check the size charts.
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What do I do if my question isn't covered here?
We recommend you contact our friendly online shop Customer Service team using the contact information